Terms and Conditions
- General Terms & Conditions:
1.1. By placing an order with Cavex Cru you are confirming that you are 18 or older. It is illegal for us to sell alcohol to anyone under the age of 18 and we treat your order as confirmation that you are indeed over 18.
1.2. If you are buying wine as a gift – the recipient must also be over 18 years old. If our delivery firm is in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the wine is unable to produce the appropriate ID, then sadly our couriers will be unable to leave the wine and you will be charged for re-delivery. It is legal for someone under 18 to accept an alcohol delivery. But it’s not great practice and not very responsible, so apologies in advance.
1.3. When you give Cavex Cru your credit or debit card details you are confirming that you are either the cardholder, or that you have permission from the cardholder to use the card for the purpose of ordering wine.
1.4. We reserve the right to cancel any orders we cannot fulfil for any reason. Naturally, if your order is cancelled we will contact you immediately to explain why and refund any money you have paid us for that order.
1.5. Delivery: All deliveries are sent out by DHL Limited or other delivery partners. Normal turnaround for our core stock up to 14 days. If you need a specific delivery date, please call us. You can leave delivery instructions, but please be advised that we’d rather not leave the wines unattended unless specifically requested to do so. We’d rather leave them with a neighbour and get them signed for. If you do request they are left unattended or in a “safe” place but without signature, then once the delivery is made, we cannot be held responsible for making sure the stock remains safe. If neither you nor your neighbour is in, and delivery is not possible then the parcel will go back to the depot for redelivery. You will have one additional attempt at redelivery.
1.6. We are unable to guarantee delivery dates to some areas of the UK. For a full list of postcodes and areas where this applies please see section 7.1.
1.7. If your order goes missing, or is damaged, between dispatch and delivery, we will send you a replacement order as soon as we can. If we are unable to dispatch replacement goods within 7 days we will offer you a full refund. For these purposes, delivery takes place when products are left at your delivery address or with someone else in accordance with your instructions.
1.8. For your own safety we reserve the right to contact your card issuer for the purposes of carrying out security checks.
1.9. We take your privacy very seriously and will only pass your details on to 3rd parties when necessary to fulfil your order i.e. warehouse operators, carriers etc.
1.10. Products offered by us are displayed on our website(s) in real-time. This is to say that any product may be withdrawn from offer without notice.
- Refund Policy
2.1. All our wines are subject to a statutory refund policy
2.2. If you’ve purchased tickets to a Cavex Cru event, and we cancel it, you will receive a full refund. If you purchase tickets to a Cavex Cru event but do not attend for whatever reason, you will not receive a refund.
2.3. When you book a corporate or private event with us, we allocate resources and people to host the event, source and deliver the wine, together with ancillary items (e.g. catering, printing, glasses). If you decide to change the specification (e.g. wines sourced) or date of the event or choose to cancel your booking, you will be liable for change or cancellation fees as follows below.
2.4. You will need to make full or part payment of your booking at the time of making the booking. The amount will be advised to you at the time of booking and is a non-refundable deposit. We will make an additional charge of 2% if you choose to pay by credit card. You must pay the full balance by the balance due date notified to you, usually 30 days before the event date. If full payment is not received by the balance due date, we may cancel your booking and charge the cancellation fees set out below:
2.5. If you cancel with more than 30 days in advance: The non-refundable deposit.
2.6. If you cancel less than 30 days in advance: 100% of the booking as quoted
Obviously, sometimes bad things happen, and you may need to change the date of an event and we shall do our best to accommodate this.
2.7. Customers often ask us to bring extra wine to events in case more is required. If agreed, this can be supplied on a sale or return basis (with a quarter of the stock allowed to be returned in a re-sellable condition). We will send you a final post-event invoice if justified to cover such items as additional wine, food or drinks consumed, delivery costs and glass hire breakages including credit for returned stock. Such invoices are immediately payable.
- Delivery charges and Out of Area Postcodes not included in Standard Delivery
3.1. All prices quoted included standard delivery charges for the mainland UK. Additional charges for any areas outside of the
3.2. Where do you deliver to?
You can arrange to have your wine delivered to any UK address (but sadly not the Channel Islands). Unfortunately, we cannot deliver to PO Boxes or to BFPO addresses due to the collection rules by these services. There may be extra charges depending on your postcode.
3.3 Can I choose a specific day for my delivery?
It’s not offered during checkout but if you call us within the hour of placing your order we will try and schedule a delivery to suit you. If it is a timed or evening delivery we may make a small charge for it.
3.4 Can I track my order?
We notify you by email when your order has been dispatched. We then track your order through our shipping company to ensure it’s delivered safely to you. Just pick up the phone if you have any queries.
3.5 What if my order is damaged? We very much hope that no bottles will be broken during your delivery. If they are, our couriers are under strict instruction not to deliver but to return it to us. Not much point in delivering you a soggy case full of broken bottles. The delivery company will notify us at the end of the day if your order is not delivered. We’ll then call you and try to arrange an alternative delivery as soon as humanly possible.
3.6 Our standard delivery service does not apply to certain postcodes. Please see below for a list of exceptions.
3.7 Please note that we don’t offer Saturday morning delivery to any of the postcodes listed below.
3.8 Orders to the following postcodes are charged at the standard rate but will take longer to arrive: AB30 to AB38, AB41 to AB45, AB51 to AB56, AB63, DD8 to DD10, FK8, FK16, FK17, FK21, PA29, PH10, PH11, PH13, PH14, PH16 and TD15.
3.9 Orders to the following postcodes may require extra delivery fees and will take longer to arrive: BT, HS1 to HS9, IV1 to IV36, IV40 to IV49, IV51 to IV56, KA27, KA28, KW1 to KW17, PA20 to PA28, PA30 to PA49, PA60 to PA78, PH17 to PH26, PH30 to PH44, PH49, PH50, ZE1 to ZE3.
3.10 Orders to the following postcodes may require an extra delivery charge and will take up to 3 days to arrive: IM, TR21 to TR25. As much as we would love to be able to service all areas in the UK, we are unable to accept orders to either JE or GY postcodes. Our apologies.
- Cookie information
- Non-cookie-based tracking
We use a third-party provider, mailchimp, to deliver our marketing emails. We gather statistics around email opening and clicks using industry-standard technologies.
- Protection of Data
6.1. The Data which is Processed by Cavex Cru Limited, in connection with customers on the site may include:
6.2. Data about wines bought by the customer;
6.3. Data supplied by the customer;
6.4. Data collected when the customer is provided with Services; and Data collected when the customer is otherwise in contact with The BWC Limited, or a Service Partner.
6.5. The sources of the Data Processed by Cavex Cru Limited in connection with customers may include Data collected by Partner Companies or combine Data with data held on other Group Company databases in order to differentiate between categories of customers and of customers of other partner sites.
6.6. Members consent to: their Data being supplied to Cavex Cru, Service Partners, Marketing Partners, and whosoever may be necessary to fulfill the obligations to the customer; their Data being transferred to other countries whether or not such countries have data protection laws; and the processing of any sensitive data included in their Data (such as data revealing a medical condition or religious belief).
6.7. The purposes for which Data may be Processed by Cavex Cru Limited or by a recipient of Data include: providing Services to Customers; making changes to Services and developing new Services; accounting and audit, safety and security, fraud prevention and investigation, and systems testing, development and maintenance; customer relations, service recovery and assisting The Cavex Cru Limited and Service Partners in future dealings with customers; credit checking and credit scoring where permitted; immigration and customs control; customer profiling and other marketing and market research analysis; (by or on behalf of Cavex Cru Limited) communicating to customers about benefits, using any contact details provided; (by or on behalf of Cavex Cru Limited or Marketing Partners) communicating to customers about other products, services or facilities offered by Cavex Cru, Marketing Partners or other carefully selected companies, using any contact details provided; conducting market research; and any other purpose which is obvious or is communicated to the Member.
6.8. By registering your email address in situations such as, but not limited to, making a purchase, signing up to an Cavex Cru account, signing up to our newsletter, you will be asked to give your consent to receive marketing and market research communications. Where consent is given, it may be withdrawn by the customer at any time by clicking the Unsubscribe link on the email communications they receive, or by writing to:
Cavex Cru c/o Cavex Cru Limited
33 Hart Street, Ist Floor Office,
Tel: 01491 576300
6.9. Before any Data relating to a customer is disclosed to a customer by Cavex Cru, the customer may be asked security questions which may require him/her to confirm his/her identity by providing information held by Cavex Cru about that customer.
6.10. Cavex Cru may disclose Data relating to a customer to a third person who has been nominated in writing by the customer to Cavex Cru in advance. Customers are responsible for the security of their online logons and passwords and Cavex Cru shall have no liability in the event that a customer’s logon and/or password is disclosed by the customer, whether intentionally or not, so as to allow a third person online access to the Data and to make any transactions. Cavex Cru Limited reserves the right to block online access to Data by or through any third party website not authorised by Cavex Cru Limited.
- Partner Vouchers and Discount Codes
We occasionally offer Discount Codes and Vouchers distributed through our partners. These promotions can only be redeemed by new Cavex Cru customers who reside in the UK and are over 18 years of age. Discount codes cannot be exchanged for cash and are available on online purchases only.
First-order offers are dependent on stock and exclude Fine Wines
Offers cannot be used in conjunction with another offer.
- Fine Wine and Broking terms and conditions via Cavex Cru
8.1 Payment and deliveries.
- Unless otherwise agreed, payment is due on invoice
- Deliveries to be charged at cost
- Collections free of charge
8.2 All wines that are to be placed on our broking list must either be transferred to Cavex Cru’s account at LCB Tilbury, or we shall need full control over the client’s wines to be brokered at LCB, Octavian, or EHD, in writing. This includes deliveries, inter-warehouse transfers, collections, and requesting condition reports or photos. Any charges thus incurred will be charged to the client. We also require that storage costs are completely up to date.
8.3 Photos are required for any wine before and including 2000.
8.4 Wines must be exactly as described, including. a. Ullage b. Labels c. Cap d. Original wood case (OWC), Original Cardboard Case (OCC), Repacked (RP) e. No import strips
8.5 Cavex Cru will set up a private account for storage upon request of the client. Payment of charges will be made directly by the client and will remain the client’s responsibility.
8.6 Broking fees on wines sold on behalf of a client by Cavex Cru will be charged at 10% of the final invoice total. If an open market such as Cavex or Liv-Ex should be used, their commission will be payable in addition to the fees charged by Cavex Cru. Payment will be taken before remittance of funds from any sales.
8.7 Payment for wines brokered will be made to the client within 30 days of any sale. The broking fees will be deducted at source.
8.8 All wines for transfer should be directed to Nexus, at the account with the following details:
Account code: CA0016
Please ensure you also use the company address below when transferring stock in conjunction with the WGUISE reference to ensure it is correctly assigned. The company address is:
Cavex Limited, 1st Floor Office, 33 Hart St, Henley-on-Thames RG9 2AR:
8.9 It is important for us to know that when we sell a wine on your behalf that we will receive the wine from you in the condition you describe. We will broker the wines on the basis of the information given by you and we accept no liability for failure to sell the wines, whether or not such failure is a result of incorrect information supplied by you or otherwise, nor for any loss suffered by you as a result of a sale of the wine. Any liability that might be owed to you under this agreement is excluded to the full extent permissible by law.
9.9 Warranties. If you ask Cavex Cru to sell wines on your behalf, at agreed prices, you warrant the following:
The wines are all owned by you and you have the right to dispose of them.
The wines are immediately available for transfer/delivery unless specifically agreed otherwise with Cavex Cru.
The supplied descriptions for each wine, including pack size, bottle format, and condition are accurate and not misleading. The wines are all under bond, unless stated otherwise.
They are all in the original packaging (original wooden cases etc) unless otherwise specified
The bottles have all been stored in correct conditions and are of perfect physical appearance and advised storage location.
There are no signs of leakage and neck levels are appropriate to age and condition.